Cancellation and Returns
Order can be cancelled before the shipment. After shipment it can be only RTO.
-Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
-In case of wrong product price or specification mentioned.
-Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
-If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Suspected fraudulent information.
We have a policy of Return/Replacement within 2 days of delivery
of the Product. In case, if you received a damaged product, it must be reported
to us within 12 hours of delivery.
Guidelines for Returns & Replacement:
Product is damaged/defective.
Differ from the description on the website.
Wrong item delivered / Wrong Quantity.
-In case of returning the product, customer needs to inform us within 2 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 12 hours of delivery.
-If the product is delivered defective or damaged, in that case customer needs to inform us through Email (firstname.lastname@example.org) or Call us at the Helpline Number within 12 hours from the time of delivery.
-Products should be unused.
-All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
-Invoice should be available.
-Products marked as "non-returnable" on the product detail page cannot be returned such as CCTV Accessories.
Returning a Product
Customer needs to send the product to us through registered courier service provider. Once, the product is received by us, we will check the product for the condition, if the product is in original condition then we will reverse the courier charges.
Steps to follow to Return a Product
-Customer needs to inform us through call/email within 2 days of receiving the order.
-All items must be in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
-Invoice should be available.
-Customer needs to pack the product with good packing & paste the invoice on it.
-Customer needs to send the product to us through registered courier service provider.
-After receiving the product, quality check will be done over the product by our team which takes 2 days time.
Once sent, customer needs to share the Courier details and bank details at email@example.com
1. Account number
2. Account holder name (Same as registered with Industrybuying.com)
3. IFSC Code
Incase, after receiving the product if any discrepancy found by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
Product Purchase under clearance sale will not be covered under Return policy.
Products sold as combo can’t be returned individually.